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Best Friends Animal Hospital

Our Emergency Process

Click the link for our emergency process information. Remember, if you are worried about something, call us! There is no such thing as a dumb question and it is better to be safe than sorry. 204-269-4451

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Client Questionnaire

Home » Client Questionnaire

Client Questionnaire

At Best Friends Animal Hospital, we care about pets and their owners. We wish to provide you with excellent quality veterinary service in a modern, clean, and caring environment. You can help us in providing for you and your pet’s needs by sharing your comments with us about your expectations and regarding veterinary care. All information submitted will be confidential. Thank you very much for your time and your thoughts. Please take our client questionnaire and your name will be entered into our monthly draw to receive a $25 credit! Sincerely, Best Friends Animal Hospital

Name
FirstLast
Our Office Hours Are*
- Convenient
- Restrictive
- Should be open more
- I would use later hours
When you telephoned*
- Your call was answered promptly
- There was a long wait for someone to answer
- You has trouble getting through
- You were placed on hold too long
Your Phone Conversation was:*
- Courteous
- Hurried
- Informative
- Preoccupied
- I did not phone
Did we accomodate your schedule when booking your schdeule?*
- Yes
- No
Was our Hospital easy to find?*
- Yes
- No
Our waiting room was:*
- Comfortable
- Neat and Clean
- Uncomfortable
- Disorderly
- Odour-free
- Needed Odour Control
- Child-friendly
Our Receptionist(s)*
- Stood and greeted you
- Were warm & cheerful
- Were cold & unfriendly
- Gave their undivided attention
- Seemed indifferent
- Were hospitable
Once you arrived, how long did you wait to be seen by a veterinarian?*
- I was seen before my scheduled appointment
- I was seen within 5 minutes of my scheduled appointment
- I was seen 5-10 minutes after my scheduled appointment
- I waited for more than 15 minutes after my scheduled appointment
Our Technician*
- Greeted you warmly
- Was gentle with your pet
- Seemed proficient
- Was knowledgeable
- Was a poor communicator
The Veterinarian*
- Washed his/her hands before examining my pet
- Introduced him/herself with a warm greeting
- Listened well to my pet’s present symptoms
- Did not seem interested in what I had to say
- Seemed in a hurry
- Described the diagnosis and treatment well
- Left me confused about how to treat my pet
The Veterinarian*
- Professional in manner and appearance
- Acceptable in manner and appearance
- Inferior in manner and appearance
- Good at comforting me and my pet
- Able to make me feel like a friend
- Able to make me feel like a friend
How would you rate the overall thoroughness of you pet’s physical examination?*
- Excellent
- Good
- Adequate
- Poor
Did you understand our fees?*
Did you feel our fees were resonable*
If you checked "No" above please dicuss below:
Overall, how would you rate your most recent visit to Best Friends Animal Hospital?*
- Excellent
- Good
- Adequate
- Poor
How likely would you be to recommend Best Friends Animal Hospital to a family member or friend?*
- Absolutely
- I might
- I might not
- Definately not
How likely are you to return to Best Friends Animal Hospital?*
- Absolutely
- I might
- I might not
- Definitely not
Additional Comments

Contact us

100-2355 McGillivary Blvd.
Winnipeg, Manitoba
R3Y 0A1
204-269-4451

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